Booking Terms & Conditions

Emerald Travel Services

Last updated: 11 November 2026

1. Introduction

These Booking Terms & Conditions govern enquiries, reservations and travel services arranged or provided by Emerald Travel Services ("Emerald Travel", "we", "us" or "our") for individual travellers.

They apply to bookings made directly with Emerald Travel, unless specific written booking conditions have been agreed.

Separate contractual terms may apply to travel agencies, tour operators and other business partners.

These Terms must be read together with the relevant quotation, booking confirmation and any additional service-specific conditions communicated before the conclusion of the contract.

Nothing in these Terms limits mandatory rights available under Greek or European consumer protection or package travel legislation.

2. Company Information

Trading Name: Emerald Travel Services

Legal Entity: ΡΟΖΑΝΑ ΝΤΑΤΟ ΜΟΝΟΠΡΟΣΩΠΗ ΕΤΑΙΡΕΙΑ ΠΕΡΙΟΡΙΣΜΕΝΗΣ ΕΥΘΥΝΗΣ

Registered Address: 48 Ioannou Liosi Street, Acharnes, 13679, Attica, Greece

VAT Number: EL800383278

Email: rosanna@emeraldtravel.gr

Telephone: +30 210 7244 471

Website: https://www.emeraldtravel.gr

3. Travel Services

Emerald Travel may arrange or provide travel-related services including:

• Hotel and accommodation reservations

• Airport, port and private transfers

• Sightseeing tours and excursions

• Private and group travel arrangements

• Tailor-made itineraries

• Destination management services

• Other tourism-related services agreed with the traveller

The exact services included in a booking will be described in the quotation and booking confirmation.

Services not expressly included in the agreed booking are excluded unless otherwise agreed.

4. Booking Enquiries and Confirmation

Travellers may request information or quotations through our website, email, telephone or other available communication channels.

Submission of an enquiry does not automatically constitute a confirmed booking.

A booking is confirmed only when Emerald Travel has expressly accepted the reservation and communicated the applicable contractual conditions.

Where a deposit or other payment is a condition of confirmation, this will be clearly stated in the written quotation or booking confirmation.

The final confirmation will identify the relevant services, dates, prices and material booking conditions.

5. Prices and Quotations

Prices depend on the requested services, number of travellers, travel dates, accommodation category, transportation requirements and other booking specifications.

Unless otherwise expressly stated, quotations are subject to availability until accepted and confirmed.

Before concluding a booking, travellers will be informed of the total price, including applicable taxes and mandatory additional charges, or the method of calculating any charges that cannot reasonably be determined in advance.

Any optional services and their additional costs will be identified separately where applicable.

For confirmed package travel contracts, price changes are permitted only to the extent expressly authorised by mandatory package travel legislation and the relevant contract.

6. Payment Arrangements

Emerald Travel does not provide online payment processing through this website.

Payment arrangements, where applicable, are communicated separately as part of the quotation, booking confirmation or contractual agreement.

The information provided before confirmation will specify any applicable deposit, payment deadline, outstanding balance and accepted payment arrangements.

Travellers must comply with the agreed payment deadlines.

Any consequences of delayed or incomplete payment will be governed by the applicable booking conditions and mandatory law.

7. Changes Requested by Travellers

Travellers wishing to modify a confirmed reservation should contact Emerald Travel as soon as possible.

Requests may include changes to travel dates, passenger details, accommodation, transportation or other services.

Changes are subject to availability and may involve additional costs.

Any applicable amendment fees or price differences will be communicated before the requested modification is confirmed.

For package travel arrangements, statutory rights concerning the transfer of a package travel contract to another eligible traveller remain applicable.

8. Cancellation by the Traveller

Travellers wishing to cancel a booking must notify Emerald Travel in writing using the contact details provided in these Terms.

Cancellation conditions depend on the type of service, the time of cancellation, the applicable booking agreement and any mandatory legal requirements.

Specific cancellation deadlines, charges and refund conditions will be communicated before booking confirmation.

For individual travel services that do not constitute a package, the cancellation conditions expressly agreed for the relevant service will apply, subject to mandatory consumer protection legislation.

For package travel arrangements, travellers have the right to terminate the contract before the start of the package, subject to any reasonable and justifiable termination fee permitted by law.

Where unavoidable and extraordinary circumstances significantly affect the performance of a package or the carriage of passengers to the destination, travellers may have the right to terminate the package travel contract without a termination fee, in accordance with applicable legislation.

Any statutory rights to a refund remain unaffected.

9. Cancellation or Changes by Emerald Travel

Emerald Travel may need to modify or cancel a service due to operational circumstances, supplier availability, safety requirements or events beyond its reasonable control.

Where a material change or cancellation affects a confirmed reservation, travellers will be informed as soon as reasonably possible.

The available alternatives, refunds or other remedies will depend on the relevant contract and applicable law.

Where Emerald Travel acts as the organiser of a package travel arrangement, all mandatory rules relating to significant changes, cancellation, refunds and compensation will apply.

Nothing in these Terms permits Emerald Travel to cancel a confirmed package or materially alter its conditions contrary to mandatory package travel legislation.

10. Refunds

Refund eligibility depends on the booking type, the applicable cancellation conditions and mandatory legal rights.

Any applicable deductions must be lawful and consistent with the relevant contractual conditions.

Where a package travel contract is terminated and a statutory refund is due, the refund will be processed within the period required by applicable package travel legislation, normally no later than 14 days after termination.

For other travel services, refund arrangements will follow the relevant agreed terms and applicable consumer protection law.

Where legally required, refunds will be made in monetary form and will not be replaced by a voucher without the traveller's valid agreement.

11. Accommodation Services

Accommodation arrangements are subject to the confirmed booking details, including property, accommodation category, occupancy, check-in and check-out dates, and included services.

Travellers are responsible for communicating any special accommodation requirements before confirmation.

Specific property conditions will be communicated where applicable.

Emerald Travel will address accommodation-related issues in accordance with its contractual role and applicable legal obligations.

Where accommodation forms part of a package organised by Emerald Travel, the mandatory organiser responsibilities remain applicable.

12. Transfers and Transportation

Travellers must provide accurate arrival, departure and contact information necessary for the provision of transfer services.

Any relevant meeting instructions, luggage limitations or special requirements will be communicated as part of the confirmed arrangements.

Travellers should inform Emerald Travel promptly of known delays or changes affecting the service.

Additional waiting time or modifications may result in charges only where these have been appropriately disclosed or agreed and are permitted by law.

Transportation services remain subject to applicable passenger rights and mandatory transport legislation.

13. Excursions and Activities

Excursions and activities may be subject to operational, weather-related, safety or supplier requirements.

Travellers must follow reasonable safety instructions provided by authorised personnel or service providers.

Any age, physical fitness, accessibility or equipment requirements will be communicated where relevant.

Where a service is cancelled or materially changed, the traveller's rights will be determined by the relevant booking conditions and applicable law.

14. Travel Documents and Traveller Responsibilities

Travellers are responsible for ensuring that they possess the travel documents required for their journey, including passports, visas and other applicable documentation.

Where Emerald Travel is legally required to provide information on passport, visa or health formalities, such information will be supplied in accordance with the applicable requirements.

Travellers must provide accurate booking information and notify Emerald Travel promptly of relevant errors or changes.

Travellers should also communicate accessibility or special assistance requirements sufficiently in advance to allow appropriate arrangements to be considered.

15. Package Travel Arrangements

Certain combinations of travel services supplied or arranged by Emerald Travel may qualify as a package under Greek Presidential Decree 7/2018 and applicable European package travel legislation.

Where Emerald Travel acts as the organiser of a package, travellers are entitled to the mandatory protections provided by the relevant legislation.

These include, where applicable:

• Required pre-contractual information and standard information forms

• Clear information about the organiser and the package

• Protection against insolvency

• Rights concerning permitted changes to the package

• Rights to terminate the contract under statutory conditions

• Responsibility of the organiser for the proper performance of the included travel services

• Assistance to travellers in difficulty

• Applicable refund and compensation rights

Before entering into a package travel contract, travellers will receive the required contractual information and documentation in accordance with applicable law.

In the event of any conflict between these Terms and mandatory package travel legislation, the mandatory provisions shall prevail.

16. Right of Withdrawal

The general 14-day consumer withdrawal right does not automatically apply to all travel bookings.

Certain services involving accommodation, car rental, catering or leisure activities for a specified date or period may be exempt from the standard distance-selling withdrawal right.

Package travel arrangements are subject to their own specific statutory termination and withdrawal rules, including any applicable special rules for off-premises contracts.

Travellers will be informed of the relevant cancellation and withdrawal conditions before entering into a binding contract.

17. Travel Insurance

Travellers are encouraged to consider appropriate travel insurance, including coverage for cancellation, medical expenses, travel disruption and other relevant risks.

Any optional insurance product offered or arranged by Emerald Travel will be subject to separate information and applicable contractual conditions.

Travel insurance does not replace mandatory statutory rights or any legally required protection against the insolvency of a package travel organiser.

18. Accessibility and Special Assistance

Travellers requiring accessibility arrangements or special assistance are encouraged to inform Emerald Travel before confirming their booking.

We will assess requests in cooperation with the relevant service providers, taking into account the nature of the requested services and applicable legal obligations.

Information concerning health or special assistance needs will be handled in accordance with our Privacy Policy and applicable data protection legislation.

19. Complaints and Assistance

Travellers should report any problem affecting the performance of their booked services without undue delay.

Complaints may be submitted to:

Email: rosanna@emeraldtravel.gr

Emerald Travel will examine complaints and provide assistance or appropriate remedies in accordance with the relevant contract and applicable law.

Travellers participating in packages organised by Emerald Travel retain all statutory rights relating to lack of conformity, assistance, price reductions and compensation where applicable.

20. Responsibility and Liability

Emerald Travel is responsible for fulfilling its contractual and statutory obligations according to its role in the relevant booking.

Where Emerald Travel acts as a package organiser, it remains responsible for the performance of the travel services included in the package in accordance with applicable legislation.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted.

The rights of travellers under mandatory consumer protection, transport and package travel legislation remain unaffected.

21. Personal Data Protection

Personal information provided in connection with bookings is processed for the purposes of communication, arranging requested services, administering reservations and complying with applicable legal obligations.

For further information, please consult our Privacy Policy:

https://www.emeraldtravel.gr/privacy-policy

Information about website cookies is available at:

https://www.emeraldtravel.gr/cookie-policy

22. Governing Law and Dispute Resolution

These Terms are governed by Greek law, without prejudice to mandatory consumer protection rules applicable to travellers.

Any dispute will be addressed in accordance with the applicable legal provisions governing jurisdiction and consumer protection.

Travellers are encouraged to contact Emerald Travel first to seek an amicable resolution.

Nothing in these Terms restricts the right of consumers to seek remedies through competent courts or other legally available procedures.

23. Changes to These Terms

Emerald Travel may update these general Booking Terms & Conditions to reflect changes in its services or applicable legislation.

The latest version will be available on the Website.

Any update will not retrospectively alter an existing confirmed booking unless permitted by the relevant contract and applicable law.

24. Contact Information

Emerald Travel Services

48 Ioannou Liosi Street
Acharnes, 13679
Attica, Greece

VAT Number: EL800383278

Email: rosanna@emeraldtravel.gr

Telephone: +30 210 7244 471

Website: https://www.emeraldtravel.gr